Account

Delete your MitFit account

You can delete your account and its data at any time. The fastest way is in the app. If you no longer have the app, you can ask us by email.

Option 1: In the app (immediate)

Your account is deleted straight away, and MitFit also erases its data from your phone and returns to the start screen.

Send us a deletion request from the email address you use to sign in to MitFit, so we can match it to your account.

This opens your email app with the subject "Account deletion request". If it doesn't open, write to contact@rexahub.com with that subject.

Signed in with Apple and chose "Hide My Email"? Send the request from the email address of your Apple ID and include your relay address (it ends in @privaterelay.appleid.com; you can find it on your iPhone in Settings › your name › Sign in with Apple › MitFit).
We may reply to your sign-in email address to confirm the request before deleting anything. We will never ask for your password.
Timing: we confirm requests within a few working days and complete the deletion within 30 days of confirmation, usually much sooner. You'll get an email when it's done.

Your sign-in account, profile, username, goals, targets and settings.
Your daily summaries and all other data we store in the cloud for your account.
Your encrypted account backups.
Your squad memberships. If you own a squad, ownership passes to another member; a squad with no other members is deleted.
Your posts, comments and reactions, and photos you shared with squads.
Your avatar and other images we stored for you.
Your challenge scores. In challenges that have already finished, your place in the final standings stays but is shown as "Deleted user".
Your referral record and your subscriber record at our subscription provider (RevenueCat).

When you delete in the app, your logs, meal photos and body photos on that phone are erased too.

Data on your phone after an email request: we can't reach your phone. Uninstall MitFit to remove the logs and photos stored on it. Copies in your own iCloud or Google device backups are under your control.
AI request logs contain no photos, text or profile data, use a pseudonymous identifier and are deleted automatically after 90 days.
Crash reports are deleted after 90 days, and analytics events (only if you agreed to analytics) are pseudonymous and expire automatically.
Purchase records held by Apple or Google are kept under their own policies.

See the Privacy Policy for all retention periods.

Deleting your account does not cancel a MitFit Pro subscription. Subscriptions are billed by Apple or Google and must be cancelled there:

iPhone: Settings › your name › Subscriptions, or apps.apple.com/account/subscriptions
Android: Play Store › Profile › Payments & subscriptions › Subscriptions, or play.google.com/store/account/subscriptions

In-app export isn't available yet. Email contact@rexahub.com from your account email before you delete, and we'll send you a copy.